Checkfront updates
Checkfront updates
www.checkfront.com

Welcome to the (Memberships) club!

 

New ✨

  

🥁 Announcing… Memberships 🪪

We know our operators have been eagerly awaiting this feature, so we’re excited to be releasing Memberships to Checkfront users!

Now, you can create more financial certainty by driving repeat bookings and year-round revenue. All while turning first-time customers into loyal members and rewarding your existing customers with special discounts and exclusive products.

From season passes and subscriptions to weekly, monthly, and annual memberships, our new membership feature offers total flexibility to create types and tiers to cater to both your business and your customers’ specific needs.

Group_657.png

💰 Build financial certainty & year-round revenue

Member-exclusive prices & products

  • In an industry impacted by seasonality and fluctuating revenues, create products and set prices unique to your business to encourage return customers and repeat bookings.

🥂 Deliver a better guest experience for loyal customers

Digital memberships

  • Allow customers to check out of their carts and check into their activity faster. They won’t need to fill out their details when making a booking and won’t need to remember to bring a membership card.

🪪 Membership program benefits without the admin

Comprehensive Management

  • Create, manage, and sell memberships all in one place. Then control redemption & frequency so members are only able to book what they are entitled to and you still have the capacity for walk-ins.

Set up your Memberships today!


📌 Note: Memberships are available to Checkfront users with access to Product Builder.

❓ Unsure if you have access to Product Builder or unable to locate Checkfront Labs? Click on the "Help" button on the right side of your Checkfront dashboard to connect with our Support Team.


 

Improvements

  
  • 💸 Real Refunds. We’ve heard from many of our operators that there was a missing piece when it came to refunds with Checkfront. Now, if you need to issue a refund for any reason, you or your customer will receive a full refund – booking fee included.

  • 🗓️ Daily Manifest just got better. Built to show all your upcoming bookings in deep detail, our Daily Manifest got some upgrades. Now, it's even easier to:

- Filter and find bookings by Product Category

- See, select, and assign which guest types are allocated to which assets.

- Check-in guests quickly

- See exactly which assets are assigned to any booking

Daily Manifest UI:UX changes V1.png

2023 in Review

For us in 2023, our minds and cursors were firmly fixed on continuing to build the best online booking software for experience operators.

Whether you secured your first customer or reached a booking milestone this past year, we’re honoured that Checkfront could be a part of it.

A lot can happen in a year! Take a look below to see highlights of our new feature releases, improvements & bug fixes.

Also, Release Notes may look different in 2024, be sure to keep your eyes peeled! 👀

 

New ✨

  

New Features Round-up

Here are some highlights of the new features we launched in 2023!

  • We introduced a new way for our operators to test big, new features and, most importantly, provide immediate feedback with Checkfront Labs 🧪!

  • Our booking page customization feature got a design overhaul in Checkfront Labs to make weaving your brand into your booking flow even easier.

  • To make online payments seamless for our operators, we introduced Checkfront Payments 💲. With booking logistics and payment processing all in one place, our operators now have complete control of their customer’s booking journey.

  • We listened to our operators who wanted to protect their business from problematic bookings and launched our Blocklist 🚫 feature.

  • We launched our Automatic Redaction 🙈 feature for our Managed customers who are passionate about GDPR compliance.

  • Operators can increase revenue with more guest booking options thanks to our Guest Availability Customization ✏️ feature.

  • We made it even easier to see exactly what your customers see when setting up or editing a new offering with Product Preview 👀 .

  • The groundwork for Memberships 🪪 on Checkfront was laid with Exclusive Product Memberships and with some very exciting news coming in the very near future 👀.

 

Improvements

  

👷 Improvement Highlights

Releasing new features is only half of the equation! Listening and ensuring those features work the way our operators need them to is just as important. Here are the top improvements we made thanks to your valuable feedback.

  • 🗣 Lost in translation. We resolved a handful of issues around our in-app translation capabilities that were causing the need for workarounds and fixes.

Checkfront Custom Translations .png

  • 🕰️ Turn back the clocks. We heard from our operators that there were issues with products not being bookable over daylight savings. We fixed that!

  • 👥 GetYourGuide groups. Products with multiple guest types (adult, child, senior, etc.) are now bookable by GetYourGuide groups. Operators simply navigate to their GetYourGuide integration and add “groups” under each guest type drop-down.

  • ⚡️ Electric Slide. Get a better look at how your availability is impacted in the Inventory Calendar with our side panel that automatically slides open to see Shared Inventory.

Inventory Manamgent Booking Software_Checkfront.jpg

 

Fixes

  

While we strive for perfection, we know that bugs are inevitable. Thanks to your feedback and our team's diligent eyes, we fixed over 130 bugs 🎉.

Release Notes - October 2023

 

New ✨

  

Announcing: Exclusive Product Memberships ⭐️ | Reward loyal customers while increasing revenue with our new Exclusive Product Memberships feature.

You can now create Membership categories and offer exclusive members-only products to entice more bookings from VIP customers!

Try it for yourself in Checkfront Labs 🧪. Here’s how:

  1. Navigate to Manage > Memberships and create a new Membership

  2. Create your exclusive product and make it available to your new Membership group.

  3. Add customers to your newly created Membership by navigating to > Customer Directory > Select a customer > Scroll down to Memberships > Click Activate.

  4. Allow staff to book products over the phone, email, or in person by easily seeing membership status on customer profiles. Or, customers with membership access can book by logging in to their customer account.

📌 Note: Memberships are available to Checkfront users with access to Product Builder.

Unsure if you have access to Product Builder or unable to locate Checkfront Labs? Click on the "Help" button on the right side of your Checkfront dashboard to connect with our Support Team.

Learn more about Exclusive Product Memberships.

Memberships Set Up.gif

Announcing: Guest Availability Customization ☑️ | Unlock the full potential of your booking options with Guest Availability Customization.

Easily set which guest types can book at what times without the hassle of duplicating products. Add as many guest types to a single product as you need, then toggle them on or off in your Availability Events – from kids to seniors or beginners to experts.

Then, deliver a seamless booking experience for customers with guest types that automatically display or disappear depending on the day, week, or time selected.

Learn more about Guest Availability Customization.

Guest Availability Customization.gif


 

Fixes

  

GetYourGuide cut off 🗓 | Taylor fixed a small issue with our GetYourGuide integration where timeslots ending at midnight would cause an error in GYG.

Release Notes - September 2023

We're a little late to our September Release Notes, but that's because we've been busy squashing bugs! Read below to learn about some of the ways our development team has made Checkfront better for you.

 

Fixes

  

🗓 Calendar cut-off | Our team member Ben fixed the date header at the top of the report that would appear cut-off when viewing 3 or more weeks at a time.

Customer Calendar  Jays Coding Guru (Checkfront) - Vivaldi 2021-12-16 at 12.08.46 PM-20211216-200859.jpg

👻 Missing PDFs | When users were exporting PDF reports, they weren’t appearing in the Account Activity Log. Ben fixed that, and now they appear the same way all other reports do.

Missing PDFs.jpg

🗣️ Lost in translation | We fixed a couple of issues with translations!

  • While Checkfront offers full translation for products, booking forms, waivers, invoices, and emails, we caught that dates weren’t properly translated to an operator’s chosen language. Now it does!

  • We sorted a bug where custom translations for “Check In,” “Check Out,” and “Reset Check In” were appearing in the Daily Manifest but not the Booking Calendar. (These were tackled by Ben, too. Big high fives for Ben!)

Checkfront Custom Translations .png

🖱️ Sneaky scrolling | Eduardo fixed a bug where scrolling down the page in Product Builder would change the amounts added to base pricing, group pricing, or custom rates.

Sneaky Scrolling Bug Fix.gif

🙈 Hidden bookings | We fixed an issue where availability numbers for products were displaying differently across the calendar, sales report, and the booking page if there were 50+ individual bookings. Thanks to Ben for tackling this one.

💲 Pricing Event limits | If you had more than 50 pricing events on a single product, only the latest 50 would be shown. If an operator has many upcoming pricing changes, pricing events created first will not be editable or adjustable. Ben fixed that!

🌝 Nightly allocation | We resolved an issue with the date and time display for Nightly allocated items/products. Specifically, the "drawer" was showing the end date concluding a day earlier than expected, so inventory appeared to be released at 12:00 AM the previous day. Additionally, a discrepancy with Daily or Nightly allocated products, where the system displays identical start and end dates/times for single-day bookings, has been fixed!

Inventory Calendar Nixon Creek Campground (Checkfront) 2023-06-07 at 11.58.21 AM.png

Release Notes - August 2023

 

New ✨

  

Announcing: Blocklist 🚫

Protect your business’s reputation and your bookings with Checkfront’s new Blocklist feature.

Gain full control over who can make reservations and prevent bookings from problematic customers. Then, easily find all your blocked users to manage their status. Available on Growth and Managed plans.

Learn more about our Blocklist.

Checkfront Online Booking Software Blocklist Feature.gif

Checkfront Payments expands into new regions 🌎

Checkfront Payments is now available to operators in New Zealand, Sweden, and Norway.

Make every transaction count and seamlessly manage payments at every booking stage. Process deposits, settle up remaining balances, issue refunds, and run reports all within Checkfront - no integration needed.

With no start-up costs or separate monthly fees, make the switch by navigating to: Manage > Ecommerce Setup > Select Checkfront Payments.

Checkfront Payments Set Up.gif


 

Fixes

  
  • Fixed an issue with products not being bookable over daylight savings. Now products with min/max duration rules display as available on the booking page.

Release Notes - July 2023

 

New ✨

  

⚡️Automatic Redaction

Say goodbye to manual data security methods (and the errors that can sometimes come along with it!) with our new automatic redaction feature. The criteria to censor is aligned with GDPR requirements and can be put on a schedule that works for your business. Only available on Managed plans.

Learn more about Automatic Redaction.

Checkfront_Automatic Redaction FeatureV2.gif

 

Improvements

  
  • Products in Checkfront with multiple guest types (adult, child, senior, etc.) are now bookable by GetYourGuide groups. Operators simply navigate to their GetYourGuide integration and add “groups” under each guest type drop-down.
  • Primary guest who made a booking can now click “share link” on the Guest Form stage of the booking flow to share the form with other customers in their party to fill out their guest details.
 

Fixes

  
  • Staff can now assign multiple types of assets (ie. asset pools) to a given product.

Release Notes - April 2023

 

New ✨

  

Checkfront announces all new plans 🚀

With the industry’s best pricing, Checkfront is excited to announce three new plans: Starter, Growth, and Managed. Our new plans deliver operators the most flexible booking software and pairs it with complete control of how you pay.

Learn more

Switch to a new plan today! Head to your Profile > Billing > Change Plan


 

Fixes

  
  • Fixed an intermittent issue where canceled booking notifications weren’t sending as expected

  • Fixed an issue where a previously archived staff could not be reactivated Fixed an billing issue where previously paid account invoices weren’t showing as expected

  • Fixed an issue where Gift Certificate notifications were being sent repeatedly

  • Fixed an issue on the Inventory Calendar where the adjustment drawer would freeze after saving a bulk edit

Release Notes - February 2023

 

New ✨

  
  • Preview your product’s availability and pricing without leaving the page! We’ve made creating and editing how your Products appear to your customers even easier with our new in-app Product Preview

Screen Recording 2023-02-23 at 10.03.47 AM.gif


 

Improvements

  
  • The Inventory Calendar now gives you a better look at how your availability is being impacted. Open your side panel to quickly see your Shared Inventory details.

Inventory Calendar Rav's RM Emporium (Checkfront) 2023-02-23 at 3.01.03 PM.jpg

  • Your Xero integration has been updated to include mandatory Two-Factor Authority

 

Fixes

  
  • Fixed an issue with the scheduling of hourly notifications where some notifications were sending earlier than expected
  • Fixed an issue where a system timezone mismatch caused date discrepancies on some Inventory Calendar dates
  • Fixed an issue where information provided in booking form fields was lost after the page was refreshed or cart edits were made in response to an error message

January Release Notes

 

New ✨

  

Buy Now, Pay Later powered by Uplift

Capture every possible sale with Checkfront Payment’s Buy Now, Pay Later. Open up more payment possibilities by allowing customers to pay for their experience in smaller payments over time. For more information, visit our knowledge base.

PayMonthlyUplift2X.jpg

Discounts on Gift Certificates

We’re happy to announce you can now offer discounts on Gift Certificates! This additional feature to our Gift Certificates has been highly requested, so thank you for sharing your feedback! Explore this feature and see how you can leverage discounts and special offers to increase your revenue.

Checkfront Labs

Stay up to date with in-progress work on new features through our launch of Checkfront Labs!

We’re very excited to offer a way for our operators to interact directly with new features and functionality. Get early access and have a hand in shaping the future of Checkfront by going to Manage > Labs.

Right now, you’ll here find the following new features:

  • Inventory Tags: Create and attach tags on Items & Products, which can be used as sub-categories (like: location, seasons, or themes) for grouping inventory.
  • Copy Bookings: Save time with the ability to easily copy guest bookings! Checkfront invoices now have a “copy booking” option, allowing you to quickly rebook (and edit) with ease.
  • Booking Page Customizer: Easily customize fonts, sizing, and colours on your Booking Page with our new easy-to-use booking page customizer.
  • Vertical Navigation: This navigation menu is mobile-friendly, easier to scan, and allows more room for content on pages

 

Improvements

  
  • Inventory Calendar Adjustments - the Inventory Calendar now provides greater insights into how your resources are being used across products and bookings
  • Product Builder Duration Rates use the current product's base rate and pricing type
  • Improved usability for sorting the order of which Product Upsells display in the customer booking flow

 

Fixes

  
  • Fixed an issue where the Inventory Calendar was not displaying booking data as expected when hovering on a date
  • Fixed an issue in Site Builder where uploading an image to a blog post would result in the image becoming pixelated and having low resolution.
  • Fixed an intermittent issue where the Booking Widget didn’t resize as expected on webpages
  • Fixed an issue where Gift Certificate refunded amount was not added to the balance of the Gift Certificate as expected

Release Notes - December 2022

 

Improvements

  
  • Customer Profiles now automatically update whenever additional information is received via a booking or guest form.

 

Fixes

  
  • Fixed an issue on the Inventory Calendar where the summary of Total, Booked, and Available didn’t display the correct values based on Product configuration and bookings.
  • Fixed an issue where purged bookings did not update available inventory as expected