Categories: GuidesSmall Business Strategy

The Booking Process

CHAPTER 4

Reservations in Action: The Booking Process

Now that you understand what happens behind the scenes of an online booking system, let’s take a look at how a reservation is processed. To show you, we’ll continue our example of The London Experience.

Here’s how an online booking experience would look:

Step 1- The Guest Searches for Availability

Mr. Roberts would like to book The Must-See Bus Tour of London for his family. He goes to the London Experience’s website, inputs his desired dates, and the number people in his party and searches for availability.

Step 2- The Guest Makes the Reservation

Once Mr. Roberts finds a time that’s right for him and proceeds to make the reservation, a couple things happen:

Mr.Roberts fills out the booking form that The London Experience has created for this tour.

Then he pays the deposit by credit card. The payment is processed by a payment gateway and immediately deposited into The London Experience’s bank account.

Step 3- The Guest Receives a Booking Confirmation

Once the reservation has been accepted a few things will take place:

  • The Must-See Bus Tour of London availability is updated in real-time.
  • The reservation will be added to the London Experience’s booking log.
  • And the London Experience will send Mr.Roberts a booking confirmation.

And that’s it! The process is clean and simple thanks to the way Leah set up her Booking Manager.

Of course, every booking system is different. Next, we’ll show you how to find the one that’s right for you and your business.


Next Chapter: Choosing a Booking System That’s Right for You


Previous Chapter: How to Setup Your Booking System


Home: The Complete Guide to Online Booking Systems

Taylor Odgers

Recent Posts

Checkfront at the Arival In-Destination Event 2018

We're headed to Arival again this year. Find out what the event is all about!

3 days ago

How to Automate OTA Channel Management for Tour Operators

Have a listing on multiple OTAs? Find out how to manage bookings at once.

1 week ago

Why Excel Spreadsheets Can’t Compete with an Online Booking System

Still tracking your bookings with spreadsheets? There’s a better option!

2 weeks ago

How to Create an Ideal Booking Flow for Your Website

Discover how to make a booking process that converts visitors into guests!

2 weeks ago

4 Major Takeaways from the Room Escape Conference and Tour 2018

We're back from the Room Escape Conference! Check out what we learned.

4 weeks ago

A Tour Operator’s Guide to Mobile Bookings

Learn how to get mobile users to book their tours and activities with you!

2 months ago