Support Guide

Logging in to Checkfront

    TABLE OF CONTENTS

  1. Stay Logged In
  2. Forgotten Password or Login ID
  3. Google Apps Login
  4. Mobile Apps Login
  5. Need an Account?

 

Logging in to Checkfront

When logging in to Checkfront, you will need your Login ID and Password. Either yourself or your account administrator would have created the password when the account was first setup.

To get started, navigate to the login page at your account URL and enter your Login ID or Email Address. Enter your password in the field below and click on the blue Log In button to access your account.

 

checkfront-login-window

 

Your account URL will be something like demo.checkfront.com. If you don’t know your account URL, click here and enter your email address. This will lookup the URL for you and connect you to the login page.

 
 


 

Stay Logged In

You’ll notice an option in the login window to stay logged in.

 

stay-logged-in

 

If you check this box, your web browser will remember your login for 5 days and sign you in automatically on your return. If you log in again on days 1-3, the system will reset and remember you for another 5 days. If you login on days 4-5, the system will not reset and you will need to login again on day 6.

 
 


 

Forgotten Password or Login ID

If you have forgotten your password or Login ID, you can reset it using the Forgot Password? link at the bottom of the login window.

 

forgot-password-link

 

From here, you will need to supply the email address associated with your account. An email will be sent to you with a link that allows you to reset your password. Please check your junk mail folder if you do not receive the email.

 

Reset Password Window

 

After entering your email address (1), click Next (2). You will then see a confirmation message on the screen.

 

reset-password-window

 

Go to your email account, making sure to check the junk mail folder, if the email from Checkfront cannot be found. You will see a link in the email. Click that link to continue.

If it’s your Login ID you’re looking for, you will find that just above the link. See the screenshot below for an example:

 

Password Reset Email

 

After clicking on the password reset link in your email, you will be taken to another popup window where you can actually change the password.

 

Reset Password (1)

 

Enter your new password (1), then confirm it (2) and, when ready, click the Update and Login button (3) to complete. As long as the passwords match, you will now be logged in and redirected to your account dashboard.

 


 

Google Apps Login

If you are using Google Apps Authentication and have turned off the traditional Checkfront login, you will be automatically signed in and redirected to your Checkfront dashboard. If this does not happen, login to your Google Apps account through Google and then return to Checkfront and try again.

 

Google Apps Login

 

If you have activated Google Apps and chosen to offer the traditional Checkfront username and password login option, when arriving at the login screen, you will be presented with both options. If you click on the Google option and are already signed into Google, you will be signed in and redirected to your dashboard. Otherwise, you may sign in with your Checkfront username and password, as described earlier in this document.

For more on Google Apps Authentication, click here.
 
 


 

Mobile Apps Login

If you are logging in via our Mobile Apps for iOS or Android, you’ll need to provide the same credentials as in the web app, along with your Checkfront unique url (e.g. demo.checkfront.com).

 

Mobile Apps Login

 

Quick Tip

If you have Google Apps connected and it’s configured for Google Login only, you will still be able to sign into the mobile app using the traditional Checkfront username and password. The mobile app does not currently support Google Apps login.

 
 


 

Need an Account?

Don’t have an account with Checkfront yet? Visit www.checkfront.com/start to create your free, no obligation 21 day trial now!

 

Start Free Trial