Customer Directory - View & Report


In the Customer Directory,
it is currently not possible to
  • display custom fields (attached to customer profile) in the Customer Directory view.
  • export these custom fields

Which reduces greatly the use of the Customer directory, and basically renders the export function to pretty useless…

Can this be fixed ?



  • edited November 2020

    I'll save you time and post the standard ChreckFront response myself, so nobody holds their breath for too long:

    xxxxx_CheckFront Checkfront
    Hi there,
    I hope you're doing well today! My name is XXXXXX from the Checkfront Technical Support Analyst team.
    Thank you very much for your feedback! I can see how displaying custom fields to the Customer Directory and its export could be helpful. I will be passing this information on to our Product team to review for future updates to our system. 
    I see that there is already an existing feature request like this, so I've gone ahead and added your name to it.
    I'm not able to provide a timeline for if or when this will be fully resolved but I'll be sure to keep you posted on any updates I receive from the team behind it.
    If you have any more questions, feel free to reach out either here on the forums or at our support email at where my team and I will be happy to help you further!
    I hope you have a great day and happy bookings!
    Technical Support Specialist
    Checkfront | | Email:

  • Hi @Dedric

    Thanks for chiming in here. I hear you - having custom booking form fields in the Customer Directory would be helpful. I don't wish to add to your frustration with my reply, so I do want to let you know that while we do not have immediate plans to improve the Customer Directory, it's certainly on our radar, and I'll keep your feedback in mind. 

    We are fortunate to have thousands of Checkfront customers, which means that there are hundreds of requests and concerns, just like yours. While we wish we could directly address or solve every single one of them, it's simply not feasible, and we need to prioritize our development efforts to those are most critical, and most widely impactful to our entire customer base. Improvements to the Customer Directory, while valuable and widely applicable to all, is not our focus at this current time. 

    Thanks again for your feedback, and please feel free to reach out to me directly (support@checkfront Attention: Laura) with any further feedback, and I'll be glad to chat further. 

    Director of Technical Support

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