Enable users to set the transaction date and allow Editing of POS Transactions
When client pay for a tour in cash or by cheque they (or one of my staff) deposit the funds to a bank account as a POS Transaction.
However, as a manual task, Add the Payment to Checkfront does not happen in real time and is therefore always delayed. Sometimes the payee and tour for which a payment is made is not identifiable from the bank transaction, so it can take days (or longer) to correctly identify the booking, especially when there are multiple transactions of the same value.
I therefore suggest that:
POS transactions ONLY can:
1. Enable users to set the transaction DATE so that transaction records in Checkfront can be made to match bank statements.
Note: Only past dates should be allowed so that the current Status of the booking can be accurately determined.
2. Be amended (not only reversed) so that errors in the amount and date of transaction can be corrected.
3. Be deleted so that incorrect transactions can be removed.
This should apply to both Payments (Credits) and Refunds (Debits).
The application date (when the POS record) is amended would still need to be recorded, so all actions can be audited and recorded - and shown on the list of transactions against the booking.
Using the date when the application date rather than the transaction date:
1. Is at best irrelevant.
2. Introduces errors in reporting: The transaction reports do not match bank statements, revenue reports are skewed with transactions delayed (often into later months or even accounting years)
3. Creates a mis-match with accounting software, which uses the bank statement date for POS transactions
This would be a very helpful (if technical) enhancement.
However, as a manual task, Add the Payment to Checkfront does not happen in real time and is therefore always delayed. Sometimes the payee and tour for which a payment is made is not identifiable from the bank transaction, so it can take days (or longer) to correctly identify the booking, especially when there are multiple transactions of the same value.
I therefore suggest that:
POS transactions ONLY can:
1. Enable users to set the transaction DATE so that transaction records in Checkfront can be made to match bank statements.
Note: Only past dates should be allowed so that the current Status of the booking can be accurately determined.
2. Be amended (not only reversed) so that errors in the amount and date of transaction can be corrected.
3. Be deleted so that incorrect transactions can be removed.
This should apply to both Payments (Credits) and Refunds (Debits).
The application date (when the POS record) is amended would still need to be recorded, so all actions can be audited and recorded - and shown on the list of transactions against the booking.
Using the date when the application date rather than the transaction date:
1. Is at best irrelevant.
2. Introduces errors in reporting: The transaction reports do not match bank statements, revenue reports are skewed with transactions delayed (often into later months or even accounting years)
3. Creates a mis-match with accounting software, which uses the bank statement date for POS transactions
This would be a very helpful (if technical) enhancement.
Comments
Thanks for your detailed feature request!
We have had requests before to allow for POS transactions to be edited in the ways you describe and I have gladly passed along your comments to our developers and added your name to the feature request.
Cheers!
Angela
Technical Support Specialist
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
PS: Could you share link this thread to the similar feature requests?
Rest assured that your name has been added to our internal feature request for POS transaction edits and you'll be updated should this function be released in the future.
Cheers!
Angela
Technical Support Specialist
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
Thx
Thank you for the feedback!
I will definitely pass this along to our team, and I hope we can implement a solution for this in the future!
All the best,
Chase
Technical Support Analyst
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
Thank you, everyone, for your patience!
I am glad to report that it is now possible to alter the dates of POS transactions. To do so, you can go to a booking > Transactions > click 'Change' next to a POS payment and select a new date.
Please note that only payments made within the last 6-months can be edited.
I hope this helps, and please let us know if you have any questions!
All the best,
Chase
Technical Support Analyst
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
Well done CheckFront.
Let's hope this is the sign of a new attitude.
Keep up the good work
Thanks!