Client account with Loyalty Program
I think allowing our repeat customers to "Create and account" upon ordering would be beneficial. This would then allow them to log in at anytime and see their previous orders, may payments, and more all from their account.
In addition, it would be wonderful to take this a step further and create a loyalty program option where in the product details we could specify a certain number of points or dollars that a customer would earn for booking a product, and then we could allow customers to shop on the store using the points that they has acquired. Orbitz.com is a good example of a booking site with a well implemented loyalty program that I would love to offer my customers.
In addition, it would be wonderful to take this a step further and create a loyalty program option where in the product details we could specify a certain number of points or dollars that a customer would earn for booking a product, and then we could allow customers to shop on the store using the points that they has acquired. Orbitz.com is a good example of a booking site with a well implemented loyalty program that I would love to offer my customers.
Comments
This feature has been requested in the past to have the ability for repeat customers to log into their own account to see their booking history as you mentioned. The development team has made some recent enhancements to customer profiles whereby you can combine multiple customer profiles into a master profile, but the feature that allows customers to log into their own profile within the Checkfront platform is still being considered by the development team.
Being able to carry a balance and earn "loyalty points" is an interesting thought as well. Something similar to the loyalty points that's come up before was to allow simply offering automatic discounts to repeat customers, which is a tad simpler to handle; in the same ballpark, I imagine some businesses do currently offer discount codes in follow up notifications to encourage current customers to come back.
If you have any other specific requests or user stories relating to a customer login system, don't hesitate to let us know your thoughts.
While we hope to roll this out in the near future, we are unable to provide ETA's on new releases. We will take your other features into consideration. Thanks for the feedback!
I understand you are not able to give specific dates on the release of this feature, however can you please provide some sort of indication? i.e. next month/next 3 months/end of year. This feature is a must for our business and I can't sign up until I have some idea of when this will be offered.
Thank you for your time,
Kind Regards,
At this point, this feature is still very early in development, and I don't expect to see anything in the very near future (3-6 months). If this is a required feature for your current set up, I would consider the feature to be, at the very least, 6 months away from any release date.
I do recommend keeping an eye on our updates page to watch for any changes in the development progress https://www.checkfront.com/updates
Cheers,
If the the "loyalty" portion of this idea is still in the works, I'll add that I simply would like to be able to apply discounts to specific customers for anything booked under their profile. A number of my customers have "negotiated pricing" which is basically a percentage discount that applies to anything they book. Right now I keep an extra spreadsheet with the pricing and I have to cross-reference it whenever a repeat customer books an event.