Booking and Payment Problems
I have quite a few customers phoning their orders in because they are having problems with online ordering. A common complaint is they can't order multiple items. Some say they get to about 3 or 4 items and then can't add any more. Others have problems when they go to process payment and they're not sure if their order has gone through. I have checked the system myself and asked Checkfront to check. It always seems to work perfectly well. Does this mean there are a lot of idiot customers or glitches that happen but not all the time. I'm quite astounded at how many people are phoning me. At the same time other customers are not experiencing any problems. At the moment I'm looking into why an online credit card payment has been processed but there is no record of the booking on Checkfront? Am I the only one experiencing these problems? Is it normal that a lot of customers can't use the system?
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