Is it possible to prevent a customer from making further bookings?

I have a rental company and I have a couple of issues where I would like to prevent a customer from making future bookings?

1. Customers have x amount of days to pay deposit to secure booking. If no payments have been made the booking is cancelled. However, several customers keep re-booking each time it is cancelled thereby bypassing the pay within x days to secure and then cancel anyway.

2. Some customers have ultimately ruined items and then try and make another booking a few months later. I do not want to hire my items to these people again but they are able to make online bookings. 

Is there a way I can prevent a customer from booking? I.e. Can I add something to the customers profile that prevents further bookings being made using that profile?


  • AngelaAngela Checkfront
    Hi Kerry,

    Thanks for your question!

    At this time it's not possible to automatically flag or block certain customers from creating bookings, although I completely understand why that would be desirable in your specific scenarios.

    I think being able to do this is a great idea and I have added your name to an existing feature request we have for this option. For more on feature requests, feel free to visit How Checkfront Manages Feature Requests.

    As an alternative, an available option would be to manually keep track of any bookings from these specific customers and then cancel or void the bookings as they are submitted.

    Let us know if there's anything further we can help you with.


    Technical Support Specialist

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