Refunding with gift certificate but code incomplete


I am issuing gift certificates rather than cash refunds but a customer received only a partial code (7 digits) and was unable to book. I had to go into the booking then grab the full code (16 or so digits) to send to her. How can I configure this correctly so the full code and certificate template email goes correctly?



  • AngelaAngela Checkfront
    Hi ullswaterswimplace,

    Thanks for your question!

    I see that you've emailed into Support, so we'd be happy to assist you through email. You should hear from us shortly.

    Take care!


    Technical Support Specialist

    Checkfront | | Email:

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