Customer's field not updating when creating a new booking
Next time this customer returns and create a new booking (if he logs in), the booking fields will be automatically populated with the info saved under his profile.
so far so good; very convenient.
Now the issue is that whatever pre-filled information he will change/update will not be saved under his profile.
The only is for the customer to go in his profile before creating the booking, update the info and save. Then he can go ahead and create a new booking.
Obviously, that's not what customers do. And they shouldn't have to.
Below is the corresponding exchange I had with the Support.
But I really would like to know if I'm the only one thinking the fields should be updated with new info, and how the rest of the community feels about this.
Hi, I've noticed that when a Customer returns, th...
- Dedric Hourde
- 1 year ago
I've noticed that when a Customer returns, the booking form will be pre-filled with previous content from his account.
BUT, any modification made in the booking form does not update his account's fields.
I understand some businesses models may prefer this way, but other might want the customer's profile (account) to be updated with the latest information.
Any way to do this?
Submitted from: https://pdeudemo.checkfront.com/support/
- Angela Bublitz
- 1 year ago
Thanks for reaching out!
Customer booking form information does not automatically update the customer's record at Customers > Directory. A customer's record is initially created using the first booking's information, but any changes after that point would need to be input manually into the customer's record.
Hopefully this helps! Please let me know if you have any further questions.
Angela Bublitz | Technical Support Specialist