Thanks for your question and welcome! It's great to have you.
While you could disable the reserved status in Manage > Layout > Statuses, what's most important is setting up your e-commerce settings to charge the customer full amount at the time of booking.
If payment is made in full Checkfront will systematically assign the 'paid' status.
It is possible that the item(s) booked had different deposit settings in the Inventory Builder 'pricing' section and I'd be glad to investigate this further.
May I ask that you send us an email at support@checkfront.com with the booking ID in question?
Comments
Thanks for your question and welcome! It's great to have you.
While you could disable the reserved status in Manage > Layout > Statuses, what's most important is setting up your e-commerce settings to charge the customer full amount at the time of booking.
If payment is made in full Checkfront will systematically assign the 'paid' status.
For more information about statuses and e-commerce settings please visit the below links.
https://support.checkfront.com/hc/en-us/articles/115004362293-Booking-Statuses
https://support.checkfront.com/hc/en-us/articles/360007517414-E-Commerce-Settings
As always, feel free to get in touch at support@checkfront.com if you have any further questions.
Have a great day,
Kalem
Technical Support Specialist
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
I already had set the option to fully charge the amount at booking, but somehow 1 customer managed to only reserve the article.
Thanks for your reply!
It is possible that the item(s) booked had different deposit settings in the Inventory Builder 'pricing' section and I'd be glad to investigate this further.
May I ask that you send us an email at support@checkfront.com with the booking ID in question?
I'm looking forward to hearing from you.
Best,
Brittany
Technical Support Specialist
Checkfront | www.checkfront.com/contact | Email: support@checkfront.com