Sending an email from the booking page


when viewing an existing booking, there is an option (on the left menu) to send an email to the customer. Great.
The subject of this email is automatically pre-filled. great.
but with the products names booked! not good!
This makes the subject of the email very busy, confusing, and not very user friendly at all.

Is there a way to customise what the subject should be filled with automatically ? (I know it can be edited manually obviously, but if it's already doing the job of automatically filling the subject, it might as well do it in a useful way).



  • If not possible to customise it, I think it would be better to have the subject being like
    "Your booking {$BOOKING_ID}"

    "Your booking {$BOOKING_ID} - from {$BOOKING_START_DATE} to {$BOOKING_END_DATE}"

  • Hi Dedric,

    Thanks for reaching out with this question!

    At this time the email subject line is prewritten by default, and changes to the subject will have to be made at the time of composing the email.

    I can definitely see how changing the default email subject would be very helpful, and I’d be happy to submit this as a feature request for our product team to review.

    Please feel free to reach out to with any other questions. We’re happy to help!

    Kind regards,


    Technical Support Specialist

    Checkfront | | Email:

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