Email default language

I have a client in the Directory which has Language=Empty. Let's say I want to create a new booking for that client. In the booking form I choose booking_language=Chinese. After booking is completed I receive an email in English (apparently default language). How can I make Checkfront send it in Chinese language (means booking_language)?


  • Hi Andrey,

    Thanks for your question. This is a very interesting topic!

    The customer language feature does have different behaviors when it comes to emails between a staff account email and a customer email.

    For staff emails, you will receive the default language of your Checkfront account. In this case, it would be English. For your customers, however, they would receive it in Chinese as picked by the booking language you selected when making the booking. 

    Staff members can choose the language appropriately and it will send the customer the correct translations. It doesn't send the same when it comes to emails linked to a staff account.

    I hope this helps!

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