How to Record a Partial Refund?

Hi,

Is there a way to record a partial refund of a customer's payment? We have a booking policy that withholds an administration fee if a customer cancels the booking, but there doesn't seem to be an option to record a refund of a lesser amount than the total paid in a particular transaction.

Thank you

Comments

  • Hello kendra_i,

    Thank you for using our forums!

    When you press 'Refund' next to a payment, you should then be able to enter an amount for the refund, as long as the amount is less than or equal to the amount of the payment.

    However, whether or not the refund is permitted may depend on the gateway that is being used.

    If you are still having troubles with this, could I ask that you email me at support@checkfront.com? Then I can take a look at the booking in question and see why the refund may not be permitted.

    All the best,
    Chase - Checkfront Support Team
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