Cannot attribute documents

We have liability waivers that our customers sign. When we go to complete a booking, we connect the document to the customer or group so we can easily find their waiver again. When booking a returning customer today, I tried to attribute the waiver to his booking but could not find him. In the documents section, I am able to view his waiver but cannot connect it to the booking.


  • To specify: When I click attribute documents then search for a document, I can find some people but not others even though they signed the same waivers at the same time.
  • Hi Politi0160,

    Thank you for reaching out to Checkfront support! I would love to be able to take a look at your issue and help you solve it. Would you be able to email us at with your Account URL, the Booking ID you're trying to connect the document to, and the name of the customer who signed the document? These details would be very helpful in identifying what the issue is.

    I look forward to hearing from you!

    Jay - Checkfront Technical Support
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