Re: Transfer a deposit from one booking to another

Hi 
I have a customer who had 3 different bookings with 2 different deposit payments on each one.  He now wants to cancel 1 booking, how do I transfer the deposit from the cancelled booking to the other bookings.
Thanks in advance
Niamh

Comments

  • Nlamh:  did you find out how to do this.  We have the same issue at present.
    di
  • BrittanyBrittany Checkfront
    Hi Dawtmill,

    Thank you for using Checkfront Forums! I am happy to assist.

    It is not currently possible to move payments between bookings. My suggestion would be to use POS transactions to refund the original payment and add a new payment.

    To do this, go to the original booking > Transactions > Refund and select a POS type. This will allow you to refund the payment from the booking without actually returning any funds to the customer. You can now go to the new invoice > Add Payment and again select a POS type and make the amount equal to the amount refunded from the other booking.

    I hope this helps but please feel free to reach out to support@checkfront.com if any further questions come up for this.

    Have a great day!

    Brittany
    Checkfront Support Team
  • We have to track cash vs credit payments separately as I assume most businesses would have to do. This solution will not work.  We have the same requirement.  Does not happen a lot but when it does, it causes big problems.
  • We are also having this problem. Having this functionality would be very beneficial.
    Can we anticipate this in the future?
  • JayCoughlanJayCoughlan Checkfront
    Hi Everyone,

    I hope you're doing well! At this time we do not have a timeline for when this feature will be implemented. We will make sure both of you are added to the feature request's list so the Product Team knows the demand of this feature and can prioritize it accordingly. 

    In the meantime, if you need to keep track of cash and credit transactions separately, you can still use Brittany's suggestion above as we have both POS Cash and POS Visa, Mastercard, AMEX, and general Credit, as seen here. These can help you manage and track the different payment types even as a POS transactions.

    If you need any more help using POS transactions for the workaround, please email us at support@checkfront.com so we can look at your accounts and provide more specific advice.

    Thank you for your time! I hope you all have a great day and Happy Bookings!

    - Jay Coughlan | Checkfront Technical Support Specialist
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