Gift Certificates Discounts

Is it, or can it be, possible for a customer to purchase (as an example) a $200 gift certificate for $150?
I run a seasonal business and would like to offer an "early bird" special for people who purchase in April, without requiring them to pick the date of their tour at the same time. The gift certificate feature seems to be the logical way to make this happen but I am struggling with how to incorporate a discount with gift certificate purchase.

Thank you

Comments

  • I second this request! 
  • AmyAmy Checkfront
    Hi Eric_Curley and clueiq,

    Thanks for your question!

    Regrettably, it is not possible to discount gift certificates in a completely automated way.

    The current workaround is to configure a regular sort of placeholder item, for example, called 'Discounted Gift Certificate'. Customers would need to ensure they add this item to their booking in addition to their actual gift certificate item to the same booking.

    You'll also want to configure a discount (without a code) that is set to per booking and applicable to only the placeholder item. Customers can then see that when they add both the placeholder item and the actual gift certificate to their order/booking, the total is at a discounted rate.

    Please note, this workaround does take advantage of what may not be intended behaviour so I can't say that it will always work in the future.

    If you have any questions about this potential solution please feel free to send us an email at support@checkfront.com.

    Warmest regards,

    Amy

    Technical Support Specialist
    Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
  • I third this request! Is it in the works?

    With the holidays coming up this is an important time of year. Our customers love giving gift certificates as a Christmas/Hannukkah gift and the Holiday discount promotion attracts a lot of business.
  • Hi @PuzzleParlour,

    Thanks for using our forums!

    While we don't yet have a timeline on if or when official gift certificate discounting will be available, you could, in the meantime, review and consider the workaround described here.

    It is quite cumbersome so I've made sure to tag you to our related feature request so that we can update you as soon as there are any related improvements.

    I hope this helps to shed some light. Please let us know if any other questions come up.

    Kind Regards,
    Brittany
    Technical Support Specialist & Operations Lead
    Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
  • Thank you for the suggestion Brittany. I attempted to follow the steps in the workaround and you weren't kidding! Cumbersome indeed. I couldn't get it to work and eventually gave up. 

    Offering seasonal discounts on gift certificates is a major boost to our revenue. I'm very disappointed that this seemingly basic feature isn't available. If "simple item" discounts were allowed I'd use that as a workaround. Why can't a simple item be discounted?

  • Hi @PuzzleParlour,

    Thank you for your reply!

    I completely understand how having the ability to easily discount Gift Certificates would be greatly beneficial for not only offering an easier booking flow but also allowing for great promotions and I empathize with you on this fact.

    With that said the reason we're unable to apply discounts to 'Simple' Item is that they're designed to be barebone Items with very simplistic functions such as for offering drinks or snacks which typically don't require discounts.

    I've done some digging and have located an ongoing Feature-Request for discount Simple Items so I've also included your information in the list of requesters for this. While I don't have any immediate ETA for when this could be implemented into Checkfront I would be happy to keep you up to date if any further information comes my way.

    Please don't hesitate to reach back if you have any other questions and I'd be happy to help.

    All the best,

    Ethan
    Technical Support Specialist 
    Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
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