Abandoned Cart

Hi All, 

Just wondering if there are any plans for an abandoned cart feature. I know a lot of the other systems we've looked at have it and, from what I've seen, it has a pretty significant conversion rate.



  • Hello Drew,

    Thank you for using our forums.

    May I ask what functionality exactly you would like to see added?

    It is possible to be notified about any of your customers' abandoned bookings. To do this, you would need to create a new notification that is attached to the 'Pre-booking' status.
    • Go to Manage > Notifications > New Notification.
    • Set the 'Status' to 'Pre-booking'.
    • You may also want to set the delivery to be scheduled for 1-day after creation, otherwise, you will receive this notification for every booking.
    • Set yourself/staff as recipients.
    • Add the '{%EMBED_INVOICE}' variable to the body.
    Whenever a the booking form is completed, a 'pre-booking' is created in the system. This 'pre-booking' will convert to a full booking after payment is completed, or it will be deleted from your system after a few days. Now, if a customer makes a booking (completes the booking form) but does not complete payment, you will receive a notification one day later with the customer and booking details (in the invoice).

    I hope this helps, but please let me know if there is any additional functionality you were looking for.

    All the best,
  • I have pre-booking notifications enabled and am receiving those fine. That alert only occurs when the user proceeds to the 2nd step of the booking process. 

    To be more clear on the feature I'm looking for, quite a few systems have an auto-generated email go to the potential customer if they entered their email address, but never moved onto the next step. For example, if I left the first page, I would get an auto-email a few hours later saying something like "we saw you didn't complete your reservation, click here to do so or give us a call for more info."

  • Hello Drew,

    Thanks for the reply.

    Unfortunately, we don't currently have this functionality. I've informed our development team of this feature, so it can possibly be implemented in the future.

    I apologize for the inconvenience, as I understand how useful a feature like this would be.

    All the best,

  • JasonJason CEO Checkfront
    This is something we are considering building into our notification system.  We'll let you know when we have more information.
  • Almost a full year since this post, this is a standard and important feature in today's shopping world....how much longer can we expect to wait?
  • Hi toddk,

    Thank you for using our forums.

    As described above, it is possible to send a notification (to your staff or to the customer) in the case that the customer does not complete the booking. Currently, this is only possible if the customer submits the booking form, as otherwise, Checkfront will not have the customer's email address.

    Our team is looking into options, but I am not able to give any specific timeline on when a new feature may be added; https://www.checkfront.com/updates is the best place to see new features that are being released.

    I am sorry I do not have an update at this time, and please feel free to reach out to support@checkfront.com if you would like any help with setting up a notification for the 'Pre-Booking' status.

    Chase - Checkfront Support Team
  • Hi Team, 

    I'm wondering if this is in the pipeline at all? If not, no worries, but we need to know...
  • Hi @Drew,

    Thank you for checking in!

    We don't yet have a timeline to report to you on when abandoned booking targetting improvements will be made but I did outline that this is something still on your radar for our Product team to take into account.

    Please let us know if you have any follow up questions!

    Warm regards,


    Technical Support Specialist

    Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
  • Any information on when this might be implemented?

  • Hi MattB,

    Thanks for inquiring about this feature!

    At this time, we don't have any updates on when or if this feature will be implemented into the system. I have let our Product team know that you are interested in seeing this feature added in future updates, and we will let you know as soon as we have any other updates or shareable information that we can provide.

    Please feel free to reach out to support@checkfront.com if you have any other questions - we're happy to help!


    Technical Support Specialist

    Checkfront | www.checkfront.com/contact | Email: support@checkfront.com
  • Following up that this is an area where CF is behind essentially every other booking platform that exists for events/attractions. Emailing our staff a day later does not accomplish much. We need better parameters like the ability to email the customer within hours not days, and the ability for it to know if what they tried to book is actually still available or not. 
  • Hi @clueiq,

    Thanks for your message!

    While it is possible to send an abandoned cart notification, I can see how having a smaller increment, such as hourly, could be helpful. I don't have any updates to report related to this feature; however, I have added your name to this feature request as well.

    Please let us know if you have any follow-up questions and feel free to check out our updates page to stay in the loop.

    Have a great day,


    Training Manager

    Checkfront www.checkfront.com/contact | Email: support@checkfront.com
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