Notice for bounced email
Hi There,
Is there way you may add a notice for bounced emails?
In many occasions when we make a reservation for a customer and click to send an email we then go to another screen, until a customer calls with a complaint that he never received an email. Unfortunately it is only then we are able to see that by going into his reservation and see a notice with bounced notification. Is there a way you can add a notice for bounced emails in the main screen?
Regards
Aziz
Is there way you may add a notice for bounced emails?
In many occasions when we make a reservation for a customer and click to send an email we then go to another screen, until a customer calls with a complaint that he never received an email. Unfortunately it is only then we are able to see that by going into his reservation and see a notice with bounced notification. Is there a way you can add a notice for bounced emails in the main screen?
Regards
Aziz
Comments
Thanks
Ben
Thank you for your contributions to this discussion.
These are some great points that I have raised to our Product team in addition to the existing feature request for email bounce notifications.
We really appreciate this feedback! You can read more about how we handle feature requests here.
Warm regards,
Brittany
Checkfront Support Team
Thank you for your question.
Yes, that is the best way to track bounces currently. If you are receiving enough bounced emails that it is an issue, there might be an underlying cause that could be worth investigating. Occasionally, the subject or body of the email can cause a higher bounce rate, so something as simple as modifying your wording can improve deliverability. For more information, I would recommend reading Postmark's best practices guide which can be found here: https://postmarkapp.com/guides/transactional-email-bounce-handling-best-practices
I hope this helps, but if you have any other questions or would like help investigating the bounce issue, feel free to reach out to us at support@checkfront.com.
Best Regards,
Brett
Checkfront Support Team
Laura
Customer Support Manager
Apologies for the directness but we are running out of patience.
Am I the only business owner on here who has lost revenue/customers over this simple issue?
Hi @parawing742 and @TurismoCaNica - please keep an eye out for an email from our team. Thanks!