How to add a cancellation fee?


How to I add either a flat fee or percentage fee to a cancellation?  If I'm using Stripe and Paypal as payment gateways, does the Cancellation fee need to be initiated through them, or can I change a booking status to Cancelled and the fee will be applied.



  • Thank you for your reply.  I'll try these options out.


  • Good question - has anyone got a method for this please? 
  • BrittanyBrittany Checkfront
    Hi juliap10,

    Thanks for using Checkfront forums!

    You can add a cancellation fee manually to a booking. This is best achieved by creating a new item that is the cancellation fee. This can be a simple item as it's just a fee that doesn't have a set inventory. Once you have created this 'Cancellation Fee' item you can then manually add the item as a penalty to bookings that are canceled when necessary. Adding the item can be done where you would ordinarily go to edit a booking, Booking Index > Select the booking in question > Edit tab > Add item > Add your cancellation fee item > Save.

    I hope this helps but please feel free to reach out to us at if any further questions come up.

    Warm regards,
    Checkfront Support Team
  • Thanks a lot for these guides!
    May I know if I can use Payoneer as a payment method? I'd like my Users & Customers to make me payments through Payoneer. I don't want to use PayPal or Stripe because of my country's restrictions. According to this list, I think CheckFront is not on the list of Payoneer partners.
  • Hi StephenHawk,

    Thank you for your interest! At this time Payoneer is not one of our available Payment Gateways. If this is a feature you'd like to see, I will add it to our internal Feature Request list so our Product team knows it's in demand. Just a note this isn't a guarantee the feature will be added, but the more people who ask for it, the more likely it will be integrated!

    If you want more information on how we handle feature requests, you can view our page on that Here.

    I hope you have a great day and Happy Bookings!

    Jay Coughlan :: Technical Support Specialist
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