Quickbooks Integration Update: Process refunds as "Refund Receipts" instead of "Credit Memos"
If using Quickbooks integration, when generating a refund through Checkfront the system creates a "Credit Memo" in Quickbooks online.
Unfortunately, in QBO, Credit Memo's are intended to be retained and applied against future invoices, and cannot be directly applied to a refund payment. Instead, QBO has a "Refund Receipt" item type specifically to reflect a refund payment.
Currently we need to manually create a matching Refund Receipt and delete the auto-generated Credit Memo, in order to balance the books. Being able to select whether to issue a refund as either a credit memo or a direct refund would be extremely helpful.