Email Notifications
In addition to scheduled notifications, it would be helpful to be able to create notifications that are triggered manually by the user. These would be for issues such as queries to customers for further information as to their requirements. The need for these to only be triggered manually is that in some cases, the customers provide full information with their booking, and in some cases they don't. Only the last group need a follow up, which would annoy the first group if it was sent out automatically.
Comments
But I think you can see the problems with that. Time consuming and fraught with risk. What if she forgets to re-enable?
Josh
When statuses are changed manually in Checkfront, you are first greeted with a pop-up window asking for more options which include "Send email notification for this status". You can choose not to send the email notification by unchecking the box beside it (see here: http://screencast.com/t/MfICMywkSYN).
This should help you to decide whether or not to send notifications when statuses change.
Cheers,
When I forget, the system send the Deposit message, plus the paid message when I make the change to the invoice.
Not ideal.
I understand your concern for the issue in regards to refunds going to deposit status and does not give you the same notification as to when manually changing the status. I'll create a feature request/update with our dev team to make sure you have full control when you want to send notifications.
Let me know if you have any further questions.
Cheers,
And we are not going to turn off notifications for the same reason as you said. I do have another thread in the forum but unfortunately no clear answers from support yet. Refunds (full or partial) are a way of life in the hotel (and retail in general) so it is unfortunate that this workflow seems to have been missed completely from the system.
Also think it would be handy to have the ability to select a specific time of day when notifications are sent as I have noticed notifications are sent out around the same time when the booking was made.