Service disruption August 4th 2015

Hello,

At approximately 6:10 PM PST on August 4th an outage occurred that impacted several of our networks and resulted in unscheduled downtime for some clients. This was due to a core database reconfiguration that caused intermittent connection issues, or service disruption for 15 to 20 minutes depending on network location.

We are still investigating the full chain of events, and what steps could have been done to prevent it. I apologize for any disruption that this may have caused and will update in this thread when I have more information.

Thanks,
-Jason
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