The Script for a Successful Phone Booking

by Scott Reid

Given the seasonal nature of the tourism industry, you have a short amount of time to give new hires an in-depth training session. While it’s tempting to provide minimal training — because employees may only be with you for one season — it’s still important to give them the tools to succeed. Their success is…

How to Train Your Guides to Ask for TripAdvisor Reviews

by Scott Reid

You don’t have to invest in tools, widgets or other technology to get TripAdvisor reviews. Nor do you have to be the big player in your destination with massive volume. When it comes to collecting reviews and building your TripAdvisor reputation, your greatest asset is the relationship your team develops with your guests. After a…