At Checkfront we know that good support is critical to your business. Every plan, including our free trial comes with a support package. We’ve tried to balance each of our plans with good support and affordability. Please select a subscription package that best matches the needs of your business.
Our support library is good resource to start with when looking for answers to questions you may have regarding the setup and use of Checkfront. Our community forum is also a great place to ask questions and find answers from other members.
While logged into Checkfront, look for our inline help icon. Clicking on this will bring you directly to a help page related to where you are in the system.
Sometimes the answers just aren’t there, and you need some help. Our support team wakes up every morning (sometimes in the middle of the night) eager to assist and solve problems. Please don’t hesitate to connect with us.
All accounts include our basic support package. Our basic support package includes access to our community forums, documentation and tutorials. Direct support can be obtained via our support portal while logged into your account, or by e-mailing firstname.lastname@example.org. We do our best to respond within 24 hours.
Our Priority Ticket support includes a turnaround time of 6 hours or less, Monday to Friday 9am – 5pm PST. Support tickets are also monitored after hours and escalated when necessary.
Along with our Priority Ticket support, Phone support is available to some plans. It’s best to schedule a call via your support portal and let us know a good time to connect with you, and the nature of the call so we can allocate the appropriate resource to you.
If your plan doesn’t include phone support, and you’d like to book some time with one of our support representatives you can purchase support by the hour. Please contact us for more information.
Login to your account, click on support on the top right of your screen, and “Create new ticket”.
We do monitor and respond to tickets off hours, but cannot at this time commit to a minimum response time. We hope to widen our support coverage in the future.
Some complex configurations can be difficult to address over a support ticket. Please considering arranging a phone call, or asking that the ticket be escalated.