FAQ

1. General information

1. What is Checkfront?

   Checkfront is a next generation Saas booking platform. It gives organizations a central place to manage their availability, reservations and process bookings. On top of the central management console, Checkfront can be easily integrated into your customer facing websites to provide a seamless booking process.

2. What is SaaS?

   Saas stands for "Software-as-a-service" - it can also be referred to as cloud computing. This means that we manage the hosting and software. You get automated updates, backups and industry leading security on a high speed, high availability network.

3. http://www.checkfront.com/support/faq/
   

   Who is Checkfront intended for?

   Checkfront is a solution for businesses that book inventory or services in daily, nightly or hourly allotments. Checkfront can be used to manage accommodation, events, rentals, professional services bookings and more. Checkfront is best suited for operations with a re-occurring inventory.

   We're really good at what we do, but we certainly aren't for everyone. We are not a shopping cart system or a personal scheduling application.

4. Is there support for languages other than english?

   Not at this point in time, however we plan to add this in the future. If you'd like to help with translation, drop a us a note.

5. Do you offer payment processing?

   We are not a payment gateway, but we do seamlessly integrate into several popular payment processors including Paypal and Authorize.net. Once setup, your customers can pay at the point of booking.

6. What currencies do you support?

   Checkfront has support for 23 common currencies. Please note your payment processor must also support the currency if you plan to accept payments on-line.

7. I don't need payment processing, can I still use Checkfront?

   Yes. Without a payment processor configured, Checkfront will operate in Reservation only mode.

8. Can i use my own domain?

   Our enterprise plan allows you to map your own domain.

9. If I choose to leave, what happens to my data -- can I export it?

   Your data is yours -- our job is to keep it safe and secure. You can export your data anytime in XML format. If you choose to delete your account, we do not retain your data in backup for any longer than 30 days.

10. I need to give other people access to my account, can I restrict what they can do and see?

    Or premium plans allow you to add additional users to your account. Users can be configured with different access rights.  You have the option to disable features such as exporting and reporting.

11. What are your security practices?

    Security is our first and foremost consideration. Each account is locked down with a 256 bit SSL certificate and includes advanced security scanning and firewall. Every account operates in a segregated database environment and utilizes military grade encryption.

12. How can I close an account?

    To close your account, login to your Checkfront console, navigate to Manage / Company. From there you'll see a link to close your account. More information...

13. Do you offer a reseller or referral program?

    Not yet -- but we will.

2. Billing

   1. Do you take a commission on bookings?

      NO.

   2. 
      

      Do you charge VAT to customers in Europe?

      As a Canadian entity under B2B rules, we do not charge VAT to European businesses. If you are in the EU and are not a registered business on a premium plan, you need to notify us.

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